Customer Support Executive / Technical Support

Phi requires motivated individuals who are excellent at communicating, multitasking, and quick responder for customer queries. A candidate with outstanding ability to provide relevant product information and good at resolving problems will be an ideal fit for us.

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Customer Support Executive / Technical Support

Phi requires motivated individuals who are excellent at communicating, multitasking, and quick responder for customer queries. A candidate with outstanding ability to provide relevant product information and good at resolving problems will be an ideal fit for us.

EXPERIENCE
  • Exceptional Communication Skills (written and verbal)
  • Experience with Salesforce, HubSpot and Zendesk
  • Excellent Customer Handling skills.
  • Troubleshooting skills
  • Team player and can work in a professional environment.
  • Should be an exceptional performer.
  • Patience when handling tough cases.
  • Familiarity with Fintech Industry is a plus.
RESPONSIBILITIES
  • Responding to customer queries in a timely and accurate way, via phone, email or chat.
  • Identifying customer needs and helping customers use the product.
  • Analyzing and reporting product malfunctions.
  • Communicate with customers if needed for escalated, urgent inquiries to minimise customer churn.
  • Use tools and softwares provided to resolve customers’ concerns.
  • Assist inbound potential customers.
  • Ensure SLA and Customer Satisfaction.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share with Engineering team.
  • Update our internal databases with information about technical issues and useful discussions with customers.