What is Channels?
Channels is a business phone system that uses caller data to improve support and sales conversations. It lets teams make free calls from a website widget and manage SMS from a single interface. The platform is built for small and mid-sized teams that need a quick-to-launch calling solution.
Channels provides a cloud-based phone system focused on caller identification and web calling capabilities. Teams can embed a call widget on their website so visitors can reach them at no cost. The system pulls customer data into each call, giving agents context before they pick up. Users can also place outbound sales calls directly from any webpage and handle SMS conversations alongside voice. International phone numbers are available for teams operating across borders. The product connects to tools like Zendesk, Shopify, and Pipedrive to keep call records synced with existing workflows.
Ideal Customer Profile
Small to mid-sized businesses in eCommerce, customer support, or remote sales that want a simple phone system integrated with their existing tools.
Key Features
- Free web calls from your website widget
- Data-driven helpline with caller identification
- Outbound sales calls from any webpage
- Send and receive SMS messages
- International phone numbers available
- Integrates with Zendesk, Pipedrive, and Shopify
- Call recordings stored for up to 365 days
- Mobile and web app access
- Quick setup with no hardware required
How to use Channels
Teams sign up, embed the web call widget on their site, and connect their CRM or helpdesk tools. Agents then manage inbound and outbound calls plus SMS from the Channels dashboard. Call recordings and history are stored inside the platform for later review.
Pricing
Starts at $24 per month for the Plus plan with 3 users and 5000 web calls. A 7-day free trial is available with no credit card required.
Frequently Asked Questions
How do you get started with Channels?
Create an account, connect your existing tools, and begin handling calls and SMS through the web or mobile app. Setup takes only a few minutes.
What does Channels cost?
The Plus plan starts at $24 per month for 3 users and 5000 web calls. The Advanced plan costs $62 per month with unlimited web calls and 5 users.
Why should teams choose Channels?
It combines caller identification, free incoming web calls, and direct integrations with popular CRMs and helpdesks. Unlimited US and Canada minutes are included on higher tiers.
How does Channels work day to day?
The platform turns caller data into actionable insights by routing web calls, SMS, and phone numbers through one dashboard. This helps support and sales teams respond faster with full context.
Is there a free version of Channels?
There is no permanent free plan, but a 7-day trial is available with a free phone number and starting credits. No credit card is required to start the trial.
Which tools does Channels integrate with?
It connects with Zendesk, Shopify, Pipedrive, HubSpot, and Magento among others. These integrations keep call data synced across your existing workflows.
