What is Front?
Front brings email, live chat, SMS, and other channels into a single shared inbox. Built-in AI automation categorizes conversations and helps draft replies. Teams respond faster while keeping full context across every touchpoint.
Front is a customer operations platform that consolidates email, SMS, live chat, and social messages into one shared workspace. AI-powered features sort incoming conversations, suggest responses, and automate repetitive tasks so agents spend less time on manual routing. Real-time collaboration tools let teammates discuss tickets internally without forwarding threads or switching apps. The platform connects to existing CRM systems and offers API integrations to fit into broader go-to-market stacks. Over 9,000 companies rely on Front to manage high-volume support queues and client communications. It is designed for customer-facing teams that need speed and coordination, not deep IT service management or heavy backend analytics.
Ideal Customer Profile
Customer support and success teams at growing companies that manage high volumes of email, chat, and SMS and want AI-assisted workflows in a single inbox.
Key Features
- Shared inbox for all channels
- AI-powered conversation categorization
- Automated routing and tagging rules
- Real-time internal collaboration on drafts
- Live chat with bot support
- Omnichannel message consolidation
- CRM integrations and API access
- Workflow analytics and reporting
- Multi-language knowledge base
- Custom roles and permissions
How to use Front
Connect your email, chat, and SMS channels to a shared inbox. Set up automation rules to route and tag conversations as they arrive. Teammates collaborate on drafts in real time, then send responses directly from the workspace. Managers track performance using built-in analytics dashboards.
Pricing
Starts at $25 per seat per month on the Starter plan, billed annually. A 14-day free trial of the Professional plan is available.
Frequently Asked Questions
How do teams use Front?
Teams connect email, SMS, and chat channels to a shared inbox, then use automation rules and internal collaboration tools to resolve requests faster. AI assists with categorizing conversations and drafting replies.
What does Front cost?
Pricing starts at $25 per user per month for the Starter plan and goes up to $105 per user per month for Enterprise, billed annually. Each tier unlocks more channels, automation rules, and analytics.
Why should teams choose Front?
Front combines omnichannel support, AI-powered automation, and real-time collaboration in one workspace. These capabilities can improve team productivity by up to 40% and cut response times significantly.
How does Front work technically?
The platform centralizes messages from email, chat, SMS, and social into a single workspace where AI handles routing and suggested replies. Integrations and APIs connect it to CRM and other tools in the stack.
Is there a free version of Front?
There is no permanent free plan, but Front offers a 14-day trial of the Professional plan. No credit card is required to start the trial.
Does Front have a partner program?
Yes, Front operates a channel partner program for businesses that want to resell or extend its platform. Details are available through their partner portal.
