Front
Front brings email, live chat, SMS, and other channels into a single shared inbox.
Updated October 2026
Overview: What is Front?
Built-in AI automation categorizes conversations and helps draft replies. Teams respond faster while keeping full context across every touchpoint.
Front is a customer operations platform that consolidates email, SMS, live chat, and social messages into one shared workspace. AI features sort incoming conversations, suggest responses, and automate repetitive tasks so agents spend less time on manual routing. Real-time collaboration tools let teammates discuss tickets internally without forwarding threads or switching apps. The platform connects to existing CRM systems and offers API integrations to fit into broader go-to-market stacks. Over 9,000 companies rely on Front to manage high-volume support queues and client communications. It is designed for customer-facing teams that need speed and coordination, not deep IT service management or heavy backend analytics.
Fit: Ideal customer profile.
Customer support and success teams at growing companies that manage high volumes of email, chat, and SMS and want AI-assisted workflows in a single inbox.
- SMB
- Mid-market
- Enterprise
Capabilities
Key features.
01
Shared inbox for all channels
02
AI conversation categorization
03
Automated routing and tagging rules
04
Real-time internal collaboration on drafts
05
Live chat with bot support
06
Omnichannel message consolidation
07
CRM integrations and API access
08
Workflow analytics and reporting
09
Multi-language knowledge base
10
Custom roles and permissions
Usage
How to use Front.
Connect your email, chat, and SMS channels to a shared inbox. Set up automation rules to route and tag conversations as they arrive. Teammates collaborate on drafts in real time, then send responses directly from the workspace. Managers track performance using built-in analytics dashboards.
Cost
Pricing.
$25/ Per seat
Starts at $25 per seat per month on the Starter plan, billed annually. A 14-day free trial of the Professional plan is available.
Starter
$25.00
- Up to 10 seats
- Single channel type
- Shared inbox
- AI Topics only
- 10 automation rules
- Basic analytics
Professional
$65.00
- Up to 50 seats
- Omnichannel support
- 20 automation rules
- Advanced analytics
- Multiple workspaces
- SSO and SCIM
Enterprise
$105.00
- Unlimited seats
- Unlimited automation
- Multi-language KB
- Custom roles
- Includes AI Copilot
- Custom reports
At a glance
Quick facts.
- Stack position
- Sales Engagement
- Category
- Sales Tools
- Best for
- SMB, Mid-market, Enterprise
- Pricing
- From $25/Per seat
Subcategories
- Inbox Management
Questions
Frequently asked.
How do teams use Front?
Teams connect email, SMS, and chat channels to a shared inbox, then use automation rules and internal collaboration tools to resolve requests faster. AI assists with categorizing conversations and drafting replies.
What does Front cost?
Pricing starts at $25 per user per month for the Starter plan and goes up to $105 per user per month for Enterprise, billed annually. Each tier adds more channels, automation rules, and analytics.
Why should teams choose Front?
Front combines omnichannel support, AI automation, and real-time collaboration in one workspace. These capabilities can improve team productivity by up to 40% and cut response times significantly.
How does Front work technically?
The platform centralizes messages from email, chat, SMS, and social into a single workspace where AI handles routing and suggested replies. Integrations and APIs connect it to CRM and other tools in the stack.
Is there a free version of Front?
There is no permanent free plan, but Front offers a 14-day trial of the Professional plan. No credit card is required to start the trial.
Does Front have a partner program?
Yes, Front operates a channel partner program for businesses that want to resell or extend its platform. Details are available through their partner portal.
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