What is Cobrowse.io?
Cobrowse.io lets support agents view and navigate customer screens in real time. It works across web and mobile platforms. The tool combines human and AI agents to cut handle times and raise satisfaction scores.
Cobrowse.io is a co-browsing platform built for customer-facing support teams. Agents can see exactly what a customer sees and guide them through complex processes on websites or mobile apps. The platform integrates visual AI capabilities alongside human agents to speed up resolution. It connects with existing CRM and live chat workflows without heavy engineering work. Data redaction is enabled by default to protect sensitive customer information during sessions. The tool is not designed for internal IT remote control or general desktop access.
Ideal Customer Profile
B2B and B2C companies with complex digital products that need to reduce support handle times and improve customer satisfaction through guided screen sharing.
