What is Cobrowse.io?
Cobrowse.io lets support agents view and navigate customer screens in real time. It works across web and mobile platforms. The tool combines human and AI agents to cut handle times and raise satisfaction scores.
Cobrowse.io is a co-browsing platform built for customer-facing support teams. Agents can see exactly what a customer sees and guide them through complex processes on websites or mobile apps. The platform integrates visual AI capabilities alongside human agents to speed up resolution. It connects with existing CRM and live chat workflows without heavy engineering work. Data redaction is enabled by default to protect sensitive customer information during sessions. The tool is not designed for internal IT remote control or general desktop access.
Ideal Customer Profile
B2B and B2C companies with complex digital products that need to reduce support handle times and improve customer satisfaction through guided screen sharing.
Key Features
- Universal co-browsing across web and mobile
- Real-time visual navigation with customers
- AI and human agent collaboration
- Flexible APIs for custom integrations
- Automatic sensitive data redaction
- Full session audit and control logs
- CRM and helpdesk workflow integration
- No download required for customers
- Enterprise self-hosting option available
How to use Cobrowse.io
Support teams launch a co-browse session directly from their helpdesk or live chat tool. The customer grants permission, and the agent can then highlight elements, fill forms, or navigate pages on their behalf. Supervisors can review session audits and recordings for quality assurance and compliance tracking.
Pricing
Starts at $18 per agent per month for web co-browsing billed annually. Web and mobile plans start at $36 per agent per month. No free trial is available.
Frequently Asked Questions
How do you use Cobrowse.io?
Agents start a session from their helpdesk and the customer joins with one click. Both parties can then navigate the screen together to resolve the issue.
What does Cobrowse.io cost?
Web co-browsing starts at $18 per agent per month with annual billing. Plans covering web and mobile start at $36 per agent per month.
Why should you choose Cobrowse.io?
It provides secure, no-download co-browsing with built-in data redaction and visual AI. Companies report a 26 percent reduction in handle time after deployment.
How does Cobrowse.io work technically?
The platform captures the customer screen and streams it to the agent in real time. Agents can highlight, draw, or interact with page elements directly.
Is Cobrowse.io free?
There is no free plan or free trial. The company offers live demos and a technical evaluation period for qualified teams.
Does Cobrowse.io offer partnerships?
Enterprise accounts get access to custom integrations and enablement services. Dedicated support and self-hosting options are available for large deployments.
