Tools · Dialpad

Dialpad

Unified communications with real-time AI coaching and analytics.

Call IntelligenceAI AgentsAI Sales ToolsSales Tools

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Overview

What is Dialpad?

Dialpad is a cloud-based platform that handles business calls, messages, and meetings. It uses artificial intelligence to provide live transcripts and actionable insights during conversations. Teams connect across devices to manage customer interactions from a single interface.

Dialpad combines voice calling, video meetings, and messaging into one application. The platform applies artificial intelligence to transcribe conversations as they happen and generate summaries automatically. Users gain access to coaching cues and sentiment analysis during live calls. The system integrates with existing customer relationship management software and productivity tools. Businesses can scale the product across multiple offices while maintaining security controls. Support is available around the clock for higher-tier subscribers.

Fit

Ideal customer profile.

Businesses seeking a unified communications platform with built-in artificial intelligence for contact center operations and sales coaching.

SMB
Mid-market
Enterprise

Capabilities

Key features.

Live conversation transcripts and summaries

Artificial intelligence coaching during calls

Unified voice, video, and messaging

Native CRM integrations included

Multi-device support for remote teams

Sentiment analysis on customer calls

Automated meeting notes generated instantly

Enterprise security with single sign-on

Scalable across unlimited office locations

Around the clock customer support

Usage

How to use Dialpad.

Teams sign up and install the application on their preferred devices. Users configure integrations with their existing CRM and collaboration software. Employees then make calls, send messages, and join meetings through the unified dashboard while the artificial intelligence captures notes and provides real-time guidance.

Cost

Pricing.

$15/ Per seat

Starts at $15 per user per month for the Standard plan. A 14-day free trial is available.

Standard

$15.00

Pro

$25.00

Enterprise

$Contact us

At a glance

Quick facts.

Stack position: Call Intelligence
Category: AI Agents, AI Sales Tools, Sales Tools
Best for: SMB, Mid-market, Enterprise
Pricing: From $15/Per seat

Subcategories

AI Customer Service
AI Customer Support Platforms
AI Meeting Notes
AI Meeting Recorders
AI Sales Coaching
AI Sales Training
Customer Service
Customer Support Bots
E-Meeting
Sales Coaching

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Questions

Frequently asked.

How do you get started with Dialpad?

Create an account and install the application on your preferred device. You can then place calls, send messages, and join meetings immediately.

What does Dialpad cost?

The Standard plan costs $15 per user per month, while Pro is $25 per user per month. Enterprise pricing requires a custom quote.

What are the main reasons to pick Dialpad?

The platform delivers live transcripts, artificial intelligence coaching, and continuous support. It also connects seamlessly across multiple devices and business tools.

What technology powers Dialpad?

The system runs on cloud infrastructure and uses artificial intelligence to manage communications. It synchronizes calls, messages, and meetings across all connected devices.

Can you use Dialpad without paying?

The company offers a 14-day trial period at no cost. Paid subscriptions are required for continued access to full functionality.

Does Dialpad offer a partner or integration program?

The vendor maintains a partner program for technology alliances. It supports direct integrations with platforms like Salesforce and Zendesk.

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