Zendesk
Zendesk is a customer service and support platform.
Updated April 2026
Overview: What is Zendesk?
It consolidates tickets, live chat, and customer data into a single workspace. Teams use it to manage inbound support requests at scale.
Capabilities
Key features.
01
Omnichannel ticketing and routing
02
AI-powered agent assistance
03
Custom workflow automation
04
Integrated live chat and messaging
05
Built-in analytics and reporting
06
CRM integrations and API access
07
Self-service knowledge base portal
At a glance
Quick facts.
- Stack position
- CRM
Talk to us: Pick the tool. We run the system around it.
Zendesk is one part of a stack. We build and run the revenue system it plugs into.
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