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Supply Chain & LogisticsTools · Kustomer
Kustomer
Unified CRM and AI platform for faster, personalized customer support.
Overview
What is Kustomer?
Kustomer combines CRM, ticketing, and artificial intelligence into a single customer service platform. It automates routine tasks and assists agents to reduce response times. Teams gain immediate efficiency improvements across multiple communication channels.
Kustomer is a customer service platform that merges CRM capabilities, ticketing, and AI into one unified system. It handles multi-channel support including email, chat, phone, and social media. The platform automates repetitive manual processes and provides AI assistants for both representatives and customers. Companies use it to resolve issues faster, manage workflows, and improve customer satisfaction. Kustomer integrates with existing sales and service tools to connect all data and systems. It is built for full-service support teams rather than serving as a basic chatbot or standalone marketing tool.
Fit
Ideal customer profile.
Businesses seeking to improve customer service operations with AI-powered tools and omnichannel support capabilities.
- SMB
- Mid-market
- Enterprise
Capabilities
Key features.
01
AI-powered conversations across all channels
02
Customizable customer service platform
03
Automated repetitive manual processes
04
Seamless omnichannel customer engagement
05
AI assistants for reps and customers
06
Service performance tracking and optimization
07
Conversational timeline for customer context
08
Skills-based routing for large teams
09
Real-time dashboard for monitoring
10
Integrations with existing sales and service stack
Usage
How to use Kustomer.
Teams start by scheduling a demo and connecting their communication channels into the platform. Agents then use the conversational timeline to view customer history and respond across channels from one interface. Managers track service performance and optimize workflows using built-in reporting and automation tools.
Cost
Pricing.
$89/ Per seat
Starts at $89 per seat per month for the Enterprise plan. AI add-ons available separately starting at $0.60 per conversation.
Enterprise
$89.00
Ultimate
$139.00
AI Agents for Customers
$0.60
AI Agents for Reps
$40.00
At a glance
Quick facts.
- Stack position
- CRM
- Category
- AI Sales Tools, Sales Tools
- Best for
- SMB, Mid-market, Enterprise
- Pricing
- From $89/Per seat
Subcategories
- AI Lead Management
- CRMs
Follow Kustomer
Questions
Frequently asked.
How do you get started with Kustomer?
Schedule a demo to explore the platform's AI capabilities, omnichannel support, and customizable workflows. Implementation connects your communication channels and configures automations for your team.
What does Kustomer cost?
The Enterprise plan starts at $89 per seat monthly, while the Ultimate plan costs $139 per seat monthly. AI add-ons are priced separately, starting at $0.60 per engaged conversation.
What makes Kustomer different from other platforms?
It combines AI, CRM, and omnichannel tools into a single platform designed to increase agent productivity by up to 30%. The unified approach eliminates switching between disconnected systems.
How does Kustomer work technically?
The platform unites CRM data, ticketing, and AI to automate workflows and assist agents across all communication channels. Customer interactions flow into a single timeline for complete context.
Does Kustomer offer a free plan?
No, all plans are paid with pricing based on seat count and selected features. Packages are available for both small and large teams.
Does Kustomer have a partner ecosystem?
Yes, the platform partners with over 1,500 companies to extend customer experience and service capabilities. These partnerships support integration and innovation across the ecosystem.
Compare
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Pick the tool. We run the system around it.
Kustomer is one part of a stack. Phi builds and operates the revenue system the whole stack plugs into.