RingCentral
RingCentral is a cloud communications provider whose RingEX plans combine a business phone system, SMS, team messaging and video meetings, with a separate RingCX contact center, for companies replacing desk phones or running sales and support lines.
Updated October 2026
Overview: What is RingCentral?
RingEX starts at $20 per user per month on Core, billed annually (checked October 2026).
Each user gets a business number, calling from desktop and mobile apps, SMS and fax, plus messaging and video in the same app. Admins set up call routing, queues and auto-attendants, and RingCX adds an omnichannel contact center for larger service or inside sales teams. RingSense and AI Conversation Expert transcribe and score calls. For a revenue team it's the phone layer: calls and texts logged to Salesforce or HubSpot, with conversation intelligence on top.
Fit: Ideal customer profile.
Companies that want one provider for business phone, messaging, video and, if needed, a contact center, across offices and remote staff. Outbound SDR teams that mainly need a fast power dialer with sequencing often pick a sales-specific dialer instead, since RingEX is a general phone system.
- Company-wide business phone
- Microsoft Teams calling without Teams Phone
- Support and inside sales contact centers
Capabilities
Key features.
01
Cloud business phone with numbers, call routing, auto-attendants, SMS and fax
02
Team messaging and video meetings in the same app
03
Calling, SMS and fax inside Microsoft Teams, without a Teams Phone license
04
RingCX omnichannel contact center for voice and digital channels
05
RingSense and AI Conversation Expert for transcripts, call scoring and trackers
06
600+ integrations, including Salesforce, HubSpot, Zoho and Zendesk
07
Open APIs for custom call flows and integrations
Usage
How to use RingCentral.
Choose a RingEX plan, port or buy numbers, and set up users, routing and auto-attendants in the admin portal. Install the Salesforce, HubSpot or Zendesk integration so calls and texts log to records, and add RingCX if you run queues for service or inside sales. RingSense for Sales works with Salesforce, HubSpot and Zoho, and can analyze meetings held on Zoom or Microsoft Teams.
Cost
Pricing.
$20/ user/month
Per user per month on annual billing, as stated by RingCentral and confirmed by several 2026 pricing guides (checked October 2026). Monthly billing costs $30, $35 or $45. Published plans cover 1 to 100 users; larger teams and RingCX contact center are quoted. Taxes, regulatory surcharges and some AI add-ons are extra.
Core
$20.00
- Business phone, SMS and fax
- Team messaging and video
- $30 a month on monthly billing
Advanced
$25.00
- Everything in Core
- $35 a month on monthly billing
Ultra
$35.00
- Everything in Advanced
- $45 a month on monthly billing
At a glance
Quick facts.
- Stack position
- Call Intelligence
- Category
- Call Intelligence, Sales Tools
- Best for
- Company-wide business phone, Microsoft Teams calling without Teams Phone, Support and inside sales contact centers
- Pricing
- From $20/user/month
Subcategories
- Contact Center
- Conversation Intelligence
- Phone Dialers
Questions
Frequently asked.
How much does RingCentral cost?
RingEX Core is $20, Advanced $25 and Ultra $35 per user per month on annual billing, or $30, $35 and $45 monthly. Contact center and larger deployments are quoted (checked October 2026).
Does RingCentral integrate with Salesforce and HubSpot?
Yes. RingCentral lists more than 600 integrations, including Salesforce, HubSpot, Zoho and Zendesk, so calls and texts can log to CRM records.
Does RingCentral work with Microsoft Teams?
Yes. RingEX adds calling, SMS and fax inside Microsoft Teams without a Teams Phone license, and RingSense can analyze Teams and Zoom meetings.
What are RingCentral's limits?
Independent pricing guides note that taxes, surcharges and add-ons push the real bill above the list price. It's a general business phone system, so outbound sales teams may still want a dedicated dialer, and contact center pricing isn't published.
What are the alternatives to RingCentral?
Dialpad and Nextiva are the closest all-in-one business phone and messaging providers. Aircall and JustCall are built around sales and support teams, and Five9 is a larger contact center platform.
Compare
RingCentral alternatives.
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