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Supply Chain & LogisticsTools · Aircall
Aircall
Cloud phone system with AI coaching and deep CRM integrations.
Overview
What is Aircall?
Aircall is a cloud-based phone and call center platform built for sales and support teams. It centralizes voice, SMS, and WhatsApp conversations in a single interface. The platform connects to over 200 business tools to streamline communication workflows.
Aircall operates as a Voice over IP (VoIP) solution that routes business calls through the cloud rather than traditional phone lines. Teams can manage inbound and outbound calls, text messages, and WhatsApp chats from a shared inbox. The platform includes AI-driven conversation intelligence that provides real-time coaching insights during live calls. Automated follow-up features help representatives track next steps without manual data entry. Users can access the system through desktop softphone applications or mobile devices. The software integrates directly with major customer relationship management platforms to keep all interaction data synchronized.
Fit
Ideal customer profile.
Sales and customer support teams at small to large businesses that need a centralized platform to manage calls, texts, and messaging with CRM integration.
- SMB
- Mid-market
- Enterprise
Capabilities
Key features.
01
AI-powered conversation intelligence
02
Real-time call coaching capabilities
03
Automated follow-up task creation
04
Over 200 application integrations
05
Shared inbox for cross-channel support
06
WhatsApp messaging in unified hub
07
Power dialer for outbound campaigns
08
Interactive voice response routing
09
Advanced call analytics dashboards
10
Softphone apps for desktop and mobile
Usage
How to use Aircall.
Teams begin by provisioning local or toll-free phone numbers and connecting their existing CRM to the platform. Representatives use the desktop or mobile softphone application to handle calls, send text messages, and manage WhatsApp conversations from a unified workspace. Managers monitor live calls, provide real-time coaching cues, and review analytics dashboards to track team performance and conversation outcomes.
Cost
Pricing.
$30/ Per seat
Starts at $30 per user per month for the Essentials plan, billed annually with a three-license minimum. No free trial is available.
Essentials
$30.00
Professional
$50.00
Custom
$custom quote
At a glance
Quick facts.
- Stack position
- Call Intelligence
- Category
- Sales Tools
- Best for
- SMB, Mid-market, Enterprise
- Pricing
- From $30/Per seat
Subcategories
- Phone Dialers
Questions
Frequently asked.
How do you set up and use Aircall?
Users provision phone numbers and connect their business tools through the admin dashboard. Calls, texts, and WhatsApp messages are then managed through the desktop or mobile softphone application.
What does Aircall cost?
The Essentials plan starts at $30 per user per month, while the Professional plan costs $50 per user per month, both billed annually. Custom pricing is available for larger teams requiring advanced features.
Why should teams choose Aircall?
The platform combines business phone service with AI coaching tools and over 200 integrations in one system. This allows teams to improve conversation quality while keeping all communication data centralized.
How does the Aircall platform work?
The system routes voice calls through the cloud using VoIP technology rather than traditional phone infrastructure. It connects directly to CRM platforms and other business tools to synchronize interaction data and provide analytics.
Is there a free version of Aircall?
No, the platform only offers paid plans starting at $30 per user per month. Prospective customers can request a demo to evaluate the service before purchasing.
Does Aircall offer partner programs?
Yes, the company provides integration and channel partner programs for technology providers and consultancies. These programs enable partners to build complementary solutions and deliver enhanced communication services to their clients.
Compare
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