IT Manager

Job Description: IT Manager

Reports To: Director Operations | Location: Gulberg Greens, Islamabad | Type: Full-time, PST

Summary

The IT Manager ensures the company's IT infrastructure, systems, and support are reliable, secure, and cost-effective — so that technical problems never become business problems.

Responsibilities

1. IT Infrastructure

• Manage internet, Wi-Fi, LAN, routers, switches, and firewalls; ensure reliable connectivity and minimal downtime.

• Manage servers, cloud infrastructure, and VPNs.

• Maintain backups and disaster-recovery processes.

2. Employee IT Support

• Ensure employees have working laptops, desktops, monitors, printers, and phones.

• Set up equipment/access for new hires; recover equipment from departing employees.

• Troubleshoot hardware, software, network, and access issues.

• Manage IT helpdesk/ticketing; resolve issues within agreed SLAs.

3. Access & Security

• Create, modify, and deactivate employee accounts/access.

• Manage Microsoft 365/Google Workspace, email, VPNs, and business applications.

• Implement password, MFA, antivirus/endpoint, and access-control policies.

• Monitor for security risks and respond to incidents.

4. IT Asset Management

• Maintain inventory of laptops, desktops, monitors, network equipment, and licenses.

• Track device ownership per employee.

• Manage repairs, replacements, warranties, and equipment lifecycle.

• Ensure equipment is configured and secured before issue.

5. Vendors & IT Costs

• Manage internet, hardware, software, and IT service vendors.

• Negotiate and monitor contracts/renewals.

• Control IT expenses and subscriptions.

6. Business Continuity Ensure technical issues don't disrupt the business:

• Internet down → backup connection available.

• Server/cloud failure → recovery process exists.

• Laptop failure → fast replacement.

• Employee exit → immediate access revocation.

• Security incident → defined response process.

Qualifications

• Degree in IT/Computer Science or equivalent experience; 5+ years in IT support/administration/management.

• Hands-on experience with networking, cloud/servers, M365/Google Workspace admin, and security fundamentals (MFA, endpoint protection).

• Vendor/contract management experience.

• Strong troubleshooting, organization, and communication skills; proactive risk mindset.

• Preferred: relevant certifications (Network+/Security+, ITIL, Microsoft 365 admin).