Zonka Feedback

Zonka Feedback provides survey software designed to gather customer insights across multiple channels. Teams use it to measure satisfaction through metrics like Net Promoter Score. The platform helps organizations capture actionable responses at various touchpoints.

Zonka Feedback is a customer experience management platform that enables businesses to create and distribute surveys. Users can build questionnaires using ready-made templates or design custom forms tailored to specific needs. The tool supports distribution via email, SMS, web widgets, and in-app triggers to reach audiences where they engage most. Response data flows into a centralized dashboard where teams can analyze trends and track performance over time. The platform also offers integrations with popular CRM and helpdesk systems to keep feedback connected to existing workflows. Organizations rely on it to close feedback loops and improve service delivery based on real customer input.