Refract

Refract provides conversation intelligence software designed to help revenue teams analyze customer interactions. The platform captures calls and meetings to surface actionable insights for managers and representatives. It was acquired by Allego to expand its revenue enablement capabilities.

Refract focuses on turning sales conversations into structured data that managers can use to coach their teams more effectively. The platform records, transcribes, and analyzes calls across multiple communication channels. It uses artificial intelligence to identify key moments, objections, and competitor mentions within those interactions. Sales leaders can then create highlight reels and share best practices across the organization. The tool integrates with common CRM systems and dialers to centralize performance data. This allows teams to track talk-to-listen ratios, question frequency, and other conversational metrics tied to deal outcomes.