RocketPhone
RocketPhone is a Salesforce-native phone system and conversation intelligence tool that records, transcribes and summarizes calls and writes them to Salesforce records, for sales and service teams that run on Salesforce.
Updated October 2026
Overview: What is RocketPhone?
Plans start from £30 per user a month on Lite, with a five-seat minimum and annual billing (checked October 2026).
It works as a softphone inside Salesforce, or alongside the telephony you already have, and it also captures video and in-person conversations. Its RocketCell product is a business mobile network that logs every mobile call in Salesforce, aimed at field teams. RocketPhone is a UK company listed on Salesforce AppExchange, and it prices in pounds.
Fit: Ideal customer profile.
Sales and service teams of five or more seats that live in Salesforce and want every call, including mobile calls, recorded and logged without reps typing notes. It's built around Salesforce, so teams on HubSpot or another CRM should look at a CRM-agnostic dialer.
- Calls logged in Salesforce
- Mobile calls from the field
Capabilities
Key features.
01
Softphone inside Salesforce, compatible with Open CTI and Salesforce Voice
02
Automatic call recording and logging to Salesforce records
03
Real-time transcription and post-call summaries on the A.I plan
04
Real-time coaching and in-call assist for agents
05
RocketCell business mobile network that logs mobile calls in Salesforce
06
Bring your own carrier, or use RocketPhone for full telephony
07
Unlimited local talk time on both plans
Usage
How to use RocketPhone.
Every rollout starts with a managed setup: installation, training, telecom configuration and Salesforce setup, billed as a one-off fee. Reps then call from Salesforce records, and recordings, transcripts and next steps sync to the matching record. Field reps can use RocketCell so calls made on their mobiles land in Salesforce too.
Cost
Pricing.
From £30 per user a month
Lite starts at £30 and A.I at £60 per user per month, with a five-seat minimum, billed annually (checked October 2026). Every implementation adds a one-off setup fee that depends on the rollout. Email and SMS cost extra on Lite. Recordings and transcripts stay available only while you're under contract, with 30 days to export them after it ends.
Lite
- From £30 per user a month
- Softphone and call recording
- Basic CRM integration
- 5-seat minimum
A.I
- From £60 per user a month
- Real-time transcription and summaries
- Real-time AI coaching
- Action automation
At a glance
Quick facts.
- Stack position
- Call Intelligence
- Category
- Call Intelligence
- Best for
- Calls logged in Salesforce, Mobile calls from the field
- Pricing
- From £30 per user a month
Subcategories
- Conversation Intelligence
Questions
Frequently asked.
How much does RocketPhone cost?
Lite starts at £30 per user per month and A.I at £60, with a five-seat minimum and annual billing. A one-off implementation fee is added, quoted by rollout size (checked October 2026).
Does RocketPhone work without Salesforce?
It's built for Salesforce. It's a certified Salesforce ISV on AppExchange and writes every call to Salesforce records, so it isn't a fit for teams on another CRM.
What is RocketCell?
RocketCell is RocketPhone's business mobile network. Calls made on a work mobile are recorded, transcribed, summarized and logged in Salesforce, so field teams don't have to update the CRM by hand.
What are RocketPhone's limits?
It's Salesforce-only, sold annually with a five-seat minimum and a setup fee, and priced in pounds. Recordings and transcripts are deleted 30 days after your contract ends unless you pay for extended storage.
What are the alternatives to RocketPhone?
Revenue.io is also built for Salesforce, Aircall and Dialpad are cloud phone systems that work with several CRMs, and Gong and Chorus focus on recording and analyzing sales calls rather than providing the phone line.
Compare
RocketPhone alternatives.
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