Solidroad
Solidroad is an AI quality assurance and training platform that scores customer support conversations and builds practice simulations from what it finds, for support and CX teams at high-volume companies.
Updated October 2026
Overview: What is Solidroad?
It doesn't publish prices, and access starts with a demo (checked October 2026).
It reviews every customer interaction, whether handled by a human agent or an AI agent, against scorecards for things like empathy, accuracy and process adherence. Weak spots then turn into simulations where agents practice with AI customers and get instant feedback. Solidroad launched in 2023, is headquartered in San Francisco with a team in Dublin, and raised a $25 million Series A led by Hedosophia in April 2026.
Fit: Ideal customer profile.
Support and CX teams with high ticket or call volumes, often running a mix of human and AI agents, that want QA on every conversation rather than a small sample. It's built for customer support, so B2B sales teams looking for sales roleplay or call coaching are better served by sales-specific tools.
- QA coverage on every ticket and call
- Agent onboarding and practice
Capabilities
Key features.
01
Automated QA scoring of every customer conversation
02
Custom scorecards for skills such as empathy, accuracy and process adherence
03
Coverage for both human and AI support agents
04
AI customer simulations for practice, with instant feedback
05
Training built from the gaps QA finds
06
Simulations for hiring and onboarding new agents
07
Connects to Zendesk, Intercom, Gorgias, Help Scout, Gladly and ServiceNow
Usage
How to use Solidroad.
Book a demo, connect your help desk, such as Zendesk, Intercom or Gorgias, and set up scorecards that match your quality standards. Solidroad then scores conversations and flags where agents fall short. Managers assign simulations on those skills, and new hires can practice before they take live tickets.
Cost
Pricing.
Quote only
Solidroad doesn't list prices, and its pricing page redirects to a demo booking (checked October 2026). Pricing is quoted after the demo.
At a glance
Quick facts.
- Stack position
- Enablement
- Category
- Customer Service
- Best for
- QA coverage on every ticket and call, Agent onboarding and practice
- Pricing
- Quote only
Subcategories
- Customer Service
Questions
Frequently asked.
How much does Solidroad cost?
Solidroad doesn't publish pricing. Its pricing page leads to a demo booking, and plans are quoted after that (checked October 2026).
What does Solidroad do?
It scores customer support conversations for quality, across human and AI agents, and turns the gaps it finds into AI practice simulations so agents can improve before the next live conversation.
Who uses Solidroad?
Support and CX teams at high-volume companies. In its April 2026 funding announcement, Solidroad named Ryanair, OURA, Crypto.com and ActiveCampaign as customers.
Is Solidroad a sales training tool?
Not mainly. It's built for customer support quality and training. Sales teams that want AI roleplay for discovery or cold calls usually look at tools like Second Nature or Hyperbound.
What are the alternatives to Solidroad?
Observe.AI builds AI voice and chat tools for contact centers, Mindtickle covers training and readiness for revenue teams, and Second Nature and Hyperbound offer AI roleplay for sales reps. None is a one-to-one match for support QA plus simulations.
Compare
Solidroad alternatives.
Talk to us: Pick the tool. We run the system around it.
Solidroad is one part of a stack. We build and run the revenue system it plugs into.
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