CloudTalk
CloudTalk provides a cloud-based phone system built for sales, support, and hiring teams.
Updated April 2026
Overview: What is CloudTalk?
It combines AI voice agents with intelligent call routing to handle high call volumes across 160 countries. The platform integrates with over 100 business tools to centralize voice communications.
CloudTalk is a business phone system that serves sales, customer support, IT, and recruiting departments. It equips teams with AI-powered voice agents and smart dialing capabilities to manage both inbound and outbound calls at scale. Users can set up automated call routing workflows, send international SMS and WhatsApp messages, and monitor conversations in real time. The platform connects natively with major CRMs, helpdesks, and applicant tracking systems, keeping all call data synchronized across the tech stack. Built-in conversation intelligence captures insights from every call to support coaching and performance reviews. Organizations typically see faster response times and fewer missed calls within the first few weeks of deployment.
Fit: Ideal customer profile.
Sales, support, operations, and hiring teams at startups and SMBs that need a single voice platform for global calling, automated workflows, and AI-assisted call handling.
- Seed
- Series A
- SMB
Capabilities
Key features.
01
Human and AI voice agents
02
Smart call routing workflows
03
International SMS and WhatsApp messaging
04
Real-time call monitoring and coaching
05
AI conversation intelligence and analytics
06
Workflow automation builder
07
Parallel dialer for outbound sales
08
160+ country phone number coverage
09
100+ native integrations
10
Unlimited US and Canada calling
Usage
How to use CloudTalk.
Teams connect CloudTalk to their existing CRM or helpdesk, configure call routing rules based on team or skill set, and assign human or AI agents to handle specific call types. Managers use the real-time monitoring dashboard to listen in, coach reps during live calls, and review AI-generated conversation summaries after each interaction. The workflow automation builder lets admins trigger follow-up SMS messages, update CRM records, or escalate tickets without manual effort.
Cost
Pricing.
Plans start at $19 per user per month billed annually, with a 14-day free trial available.
Lite
$19.00
- Unlimited US/CA calls
- 160+ country numbers
- 1 license minimum
- Basic call handling
- 1 ring group
- AI Voice Agents add-on
Essential
$29.00
- Unlimited US/CA calls
- 160+ country numbers
- 1 license minimum
- Advanced call handling
- Unlimited ring groups
- Standard integrations
Expert
$49.00
- Unlimited US/CA calls
- 160+ country numbers
- 3 licenses minimum
- Advanced outreach tools
- Parallel dialer included
- Salesforce integration
At a glance
Quick facts.
- Stack position
- Call Intelligence
- Category
- AI Sales Tools, Sales Tools
- Best for
- Seed, Series A, SMB
- Pricing
- Plans start at $19 per user per month billed annually, with a 14-day free trial available.
Subcategories
- AI Dialer Software
- AI Phone Dialing
- Phone Dialers
Questions
Frequently asked.
What are the primary use cases for CloudTalk?
Teams use CloudTalk to manage inbound and outbound calls, set up intelligent routing, and deploy AI voice agents for round-the-clock coverage. It supports sales outreach, customer support, IT helpdesks, and recruiting workflows.
What does CloudTalk cost?
Annual billing starts at $19 per user per month for the Lite plan, with Essential at $29 and Expert at $49 per user per month. Optional add-ons like AI Voice Agents are available for an additional fee.
What makes CloudTalk a good choice over competitors?
CloudTalk offers phone numbers in over 160 countries, native integrations with 100-plus business tools, and AI-powered automation for both routing and voice agents. These capabilities help teams increase live conversation rates and reduce missed calls.
How does CloudTalk handle call routing and integrations?
The platform routes calls globally using customizable workflow rules and connects to CRMs, helpdesks, and applicant tracking systems through native integrations. Real-time monitoring and analytics give managers visibility into every interaction.
Is there a free trial for CloudTalk?
CloudTalk offers a 14-day free trial with full access to platform features. No credit card is required to start the trial.
Does CloudTalk offer a partner or affiliate program?
CloudTalk runs an affiliate program that pays 25 percent of monthly recurring revenue and a solution partner program with lifetime revenue shares up to 30 percent.
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