Regal
Regal is an AI voice agent platform that lets enterprise contact centers build, test and run AI phone agents for support, lead qualification, scheduling and collections, alongside their human agents.
Updated October 2026
Overview: What is Regal?
Pricing is quoted per company, and Regal says it fits teams with at least 25 agents and 100,000 call minutes a month (checked October 2026).
Agents can handle inbound and outbound calls, plus SMS, chat and email, and hand off to a person when needed. Regal's own engineers run the implementation and connect it to the CRM, dialer and contact center software. Its buyers are mostly consumer-facing businesses such as insurance, financial services, healthcare and education, so for B2B teams it's most relevant to high-volume inbound lead response.
Fit: Ideal customer profile.
Enterprise and consumer-facing companies running a phone-heavy contact center, at least 25 agents and 100,000 minutes a month by Regal's own guide, that want AI agents working next to human teams. It's not built for a small B2B sales team doing outbound prospecting, and there's no self-serve plan.
- Instant callback on inbound leads
- High-volume support and scheduling
- Collections calls
Capabilities
Key features.
01
AI phone agents for inbound and outbound calls in 30+ languages
02
AI SMS, chat and email agents in the same platform
03
Agent builder, multi-step flow builder and A/B testing
04
Live call monitoring, call scoring and automated QA
05
Branded caller ID, local presence and spam remediation for numbers
06
SIP trunk or VoIP telephony, IVR and voicemail detection
07
40+ integrations with CRMs and contact center software, plus APIs and webhooks
Usage
How to use Regal.
Regal works through a sales-led rollout: its forward deployed engineers scope the use case, build the agent on your customer data and connect it to your CRM, such as Salesforce, and your contact center software. You then monitor live calls, review scores and run A/B tests on agent versions before widening the rollout.
Cost
Pricing.
Regal doesn't publish prices; you get a custom quote based on your setup (checked October 2026). Every plan includes implementation support, conversation analytics and compliance with SOC 2 Type II, HIPAA, GDPR, CCPA and PCI DSS.
Custom
- Pay for the features you use
- Discounts for higher spend and longer terms
- Dedicated implementation team
- 99.9% uptime SLA
At a glance
Quick facts.
- Stack position
- Sales Engagement
- Category
- AI Agents
- Best for
- Instant callback on inbound leads, High-volume support and scheduling, Collections calls
- Pricing
- Regal doesn't publish prices; you get a custom quote based on your setup (checked October 2026). Every plan includes implementation support, conversation analytics and compliance with SOC 2 Type II, HIPAA, GDPR, CCPA and PCI DSS.
Subcategories
- Voice AI Agents
Questions
Frequently asked.
How much does Regal cost?
Regal quotes each customer based on the features used, with discounts for higher spend and longer contracts. There's no public price list or self-serve plan.
Who is Regal built for?
Enterprises with phone-heavy contact centers, which Regal describes as at least 25 agents and 100,000 call minutes a month, in industries like financial services, healthcare, education and local services.
Does Regal integrate with Salesforce?
Yes. It has a Salesforce AppExchange app, and it lists more than 40 integrations with CRMs and contact center software, plus APIs and webhooks.
What are Regal's limits?
It's sold to enterprises through a custom quote and a managed rollout, so small teams can't try it on their own. Its use cases center on consumer contact centers rather than B2B outbound prospecting.
What are the alternatives to Regal?
Five9 and Talkdesk are cloud contact center platforms with AI features, Dialpad combines calling with AI coaching, and Dapta and Curious Thing build AI voice agents for calls.
Compare
Regal alternatives.
Talk to us: Pick the tool. We run the system around it.
Regal is one part of a stack. We build and run the revenue system it plugs into.
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