Twig
Twig is an AI-powered support platform that handles customer issues around the clock.
Updated April 2026
AI SDR
Overview: What is Twig?
It connects to your data sources and takes real-time actions through API integrations. Support teams use it to cut resolution times and deflect repetitive tickets.
Capabilities
Key features.
01
Autonomous ticket resolution 24/7
02
API actions for refunds and updates
03
Connects to knowledge bases and user data
04
Contextual escalation to human agents
05
Analytics dashboard for CX leaders
06
Personalized AI response styles
07
Complex question handling with trusted sources
At a glance
Quick facts.
- Stack position
- AI SDR
Talk to us: Pick the tool. We run the system around it.
Twig is one part of a stack. We build and run the revenue system it plugs into.
Talk to Phi