Twig
Twig is an AI front desk tool whose main product, Sera, answers calls, texts and website chat around the clock, qualifies the person and books them with your team, for small businesses such as insurance agencies, dental practices and mortgage teams.
Updated October 2026
Overview: What is Twig?
There's a free plan, and paid plans start at $99 a month for Starter (checked October 2026).
Twig started as an AI support agent that resolves tickets from a company's own knowledge and data, and its integrations page still describes that product. The site now leads with Sera. Sera answers from your website content, asks your qualifying questions, puts the appointment on the calendar and hands off to a person with the full transcript when it can't answer. For a B2B company it covers after-hours chat on the pricing page and inbound calls that would otherwise go to voicemail.
Fit: Ideal customer profile.
Businesses that lose callers to voicemail or after-hours gaps and book appointments by phone: insurance agencies, dental practices, mortgage lenders and home services firms. A B2B team can use it to qualify and book inbound visitors. It isn't an outbound tool, and teams that need booking or handoff must start on Growth.
- After-hours call answering
- Appointment booking from calls and chat
- Missed-call text-back
Capabilities
Key features.
01
AI receptionist on your phone line, SMS and website chat, 24/7
02
Answers from your website content and asks your qualifying questions
03
Appointment booking, missed-call recovery and live transfer on Growth and above
04
Hands off to a person with the full conversation when it can't answer
05
Multi-language conversations on Growth and above
06
Multi-location routing and recall campaigns on Scale
07
30+ data connectors for the ticket-resolving support agent
Usage
How to use Twig.
Paste your website so Sera learns your services, connect a calendar and forward your phone line. For the support product, Twig connects to Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Confluence, Notion, Google Drive, Slack, Gmail, Jira, GitHub, PostgreSQL, MongoDB and a REST API, and pulls knowledge from them to answer and resolve tickets.
Cost
Pricing.
$99/ month
Prices from Twig's pricing page (checked October 2026). Overages are $100 per 1,000 extra chats and $1 per voice minute, and hang-ups under 10 seconds aren't billed. Twig's homepage advertises Starter from $49 a month, which doesn't match the pricing page, so confirm before you buy.
Free
$0.00
- 100 AI chats a month
- No voice minutes
- Basic analytics
Starter
$99.00
- 500 AI chats a month
- Phone line and website
- Email support
Growth
$499.00
- 2,000 chats and 300 voice minutes
- Booking, missed-call recovery, handoff
- Multi-language
- Priority support
Scale
$1499.00
- 10,000 chats and 2,000 voice minutes
- Multi-location routing
- Dedicated CSM and SLA
- White-label widget
At a glance
Quick facts.
- Stack position
- Other
- Category
- AI Agents
- Best for
- After-hours call answering, Appointment booking from calls and chat, Missed-call text-back
- Pricing
- From $99/month
Subcategories
- AI Customer Service
- Voice AI Agents
Questions
Frequently asked.
What is Twig's Sera?
Sera is Twig's AI receptionist. It answers calls, texts and website chat 24/7, qualifies the caller, books the appointment and hands off to your team with the transcript when it can't help.
How much does Twig cost?
There's a free plan with 100 chats a month. Starter is $99 a month, Growth $499 and Scale $1,499, with overages of $100 per 1,000 chats and $1 per voice minute (checked October 2026).
Does Twig integrate with Salesforce and HubSpot?
Yes. Twig lists Salesforce and HubSpot among its 30+ connectors, along with Zendesk, Intercom, Freshdesk, Confluence, Notion, Slack and Jira.
What are Twig's limits?
Booking, missed-call recovery and live transfer aren't on Starter, voice minutes start on Growth, and overage charges add up for busy lines. The homepage and pricing page show different Starter prices, so check the current price first.
What are the alternatives to Twig?
BotNEO and Salee AI also sell AI voice and chat agents that handle calls and bookings. Chatbase builds support agents from your own content, and Intercom puts an AI agent on its helpdesk.
Compare
Twig alternatives.
Talk to us: Pick the tool. We run the system around it.
Twig is one part of a stack. We build and run the revenue system it plugs into.
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