Chatbase
Chatbase lets teams create conversational AI agents trained on proprietary data.
Updated April 2026
Overview: What is Chatbase?
The platform handles customer support queries, escalates complex issues, and connects with existing business tools. No coding skills are required to get started.
Chatbase is a platform for building and deploying AI-powered customer support agents. Users train chatbots on their own documentation, help centers, and business data so the agents can resolve real customer issues accurately. The system handles routine questions autonomously while routing complex problems to human agents when needed. It connects with tools like Zendesk, Salesforce, Slack, and WhatsApp to fit into existing support workflows. Reporting and analytics give teams visibility into agent performance and customer interactions. The platform supports multiple languages and maintains enterprise-grade security standards.
Fit: Ideal customer profile.
Businesses of any size that want to deploy AI-powered support agents without technical overhead and integrate them into existing customer service workflows.
- Seed
- SMB
- Mid-market
Capabilities
Key features.
01
Train agents on your own business data
02
Deploy chatbots with no coding required
03
Sync with real-time data sources
04
Smart escalation to human agents
05
Connect with Slack, WhatsApp, and CRMs
06
Advanced reporting and analytics
07
Multilingual support and translation
08
Enterprise-grade security and compliance
09
API access for custom integrations
10
Multiple agents per workspace
Usage
How to use Chatbase.
Teams upload their knowledge base, website links, or documents to train an AI agent. The chatbot is then deployed on websites, messaging platforms, or integrated into support tools. Agents handle incoming questions, take predefined actions, and escalate edge cases to human teammates as needed.
Cost
Pricing.
$40/ Per add-on
Plans start free with 50 messages per month. Paid tiers begin at $40 per month and scale to $500 per month for the Pro plan.
Free
$0.00
- 50 messages
- 1 AI agent
- 400 KB limit
- 1 seat
- Unlimited embed
- 10 training links
Hobby
$40.00
- 2,000 messages
- 1 AI agent
- 5 AI actions
- 40 MB limit
- API access
- Unlimited training
Standard
$150.00
- 12,000 messages
- 2 AI agents
- 10 AI actions
- 40 MB limit
- 3 seats
- Basic analytics
Pro
$500.00
- 40,000 messages
- 3 AI agents
- 15 AI actions
- 40 MB limit
- 5+ seats
- Advanced analytics
Enterprise
$Contact us
- Higher limits
- Priority support
- SLAs included
- Success manager
- Everything in Pro
- Custom pricing
At a glance
Quick facts.
- Stack position
- AI SDR
- Category
- AI Agents, AI Sales Tools, Sales Tools
- Best for
- Seed, SMB, Mid-market
- Pricing
- From $40/Per add-on
Subcategories
- AI Customer Service
- AI Customer Support Platforms
- Customer Service
- Customer Support Bots
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Questions
Frequently asked.
How do you get started with Chatbase?
Upload your business content and documentation to train an AI agent, then deploy it across your support channels. The platform handles customer questions and improves over time.
What does Chatbase cost?
A free plan offers 50 messages per month with one agent. Paid plans range from $40 to $500 per month, with higher limits and additional features at each tier.
Why should teams choose Chatbase?
It combines simple setup with strong integrations, analytics, and security. Teams can deploy capable support agents quickly without writing code.
How does Chatbase actually work?
The platform trains AI models on your data so they can answer questions and take actions for customers. Complex issues get escalated to human agents automatically.
Is there a free version of Chatbase?
Yes, the free plan includes 50 message credits per month and one AI agent. Agents are deleted after 14 days of inactivity on the free tier.
Does Chatbase integrate with other tools?
It connects with platforms like Slack, Zendesk, Salesforce, and Zapier. These integrations let the chatbot work within your existing support and communication workflows.
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